Responsible Gaming

Responsible gaming at betmgm embodies a conscious and informed approach to gambling entertainment, emphasizing player awareness, control, and safety. It aims to provide a secure environment where players can enjoy gaming activities with full knowledge of associated risks. betmgm commits to supporting players through tailored tools and dedicated assistance to promote responsible behavior and prevent gambling-related harm.

Risk Awareness

Recognizing the signs of problematic gambling is crucial for early intervention and prevention. Common indicators may include frequent or increasing betting, persistent thoughts about gambling outside of play times, chasing losses, and neglecting personal, social, or financial obligations due to gambling activities.

Self-Assessment Test

Do you find yourself spending more time or money on gambling than you intended?
Do thoughts of gambling distract you from daily responsibilities?
Have you tried to cut down or stop gambling but found it difficult?
Do you gamble to escape feelings of stress or anxiety?
Are you borrowing money or experiencing financial strain because of gambling?

If you answer "yes" to one or more of these questions, it may indicate a risk of gambling addiction. betmgm encourages players to seek support and employ responsible gaming tools to manage their play sustainably.

Limits & Tools

betmgm provides several built-in features allowing players to limit their gambling expenditure and duration, supporting regulatory requirements and promoting healthy gaming habits.

Deposit Limits

Access: Log into your bet-mgm.games personal account and navigate to the 'Responsible Gaming' or 'Account Limits' section.
Setting Limits: You may set daily, weekly, or monthly deposit limits according to your preferences and financial capacity.
Input: Enter the maximum amount you wish to deposit within the chosen timeframe. The system will restrict deposits exceeding this amount.

Time Spent Limits (Session Timers)

Monitoring: Use session timers available on the platform to track the duration of your gaming sessions.
Limits: Set preferred maximum playing times, after which notifications will prompt you to pause or end the session.

Time-Out Breaks

Temporary Pause: You can activate a time-out period from 24 to 72 hours via your account settings to temporarily suspend gambling activities.
Purpose: This feature allows you to take a deliberate break to reassess your gambling behavior without closing your account.

Self-Exclusion

betmgm provides a structured self-exclusion procedure that permits players to block access to their accounts temporarily or permanently, facilitating effective management of gambling problems.

Location: Log into your bet-mgm.games account and select the 'Self-Exclusion' option under the Responsible Gaming menu.
Period Selection: Choose the exclusion duration, with options ranging from 6 months up to a permanent (lifetime) block.
Confirmation: Confirm your decision following clear warnings about the implications.
Support Contacts: Should you require assistance before or after self-exclusion, contact betmgm's responsible gaming support at not [email protected] or via the phone number provided in the Contact & Feedback section.

Consequences: Once self-excluded, you will be unable to log into your account, place bets, or participate in any gaming activity on the platform.
Withdrawals: Requests to withdraw any remaining balance will be processed in accordance with betmgm's Terms and Conditions, subject to applicable verification and timelines; refunds may be delayed but will be completed securely.
Reactivation: Account access will only be restored after the self-exclusion period ends, or a formal appeal meeting betmgm's policies is completed for permanent exclusions.

Regional Compliance Note: In adherence to Ontario (CA) regulations effective through 2025, betmgm maintains a robust self-exclusion framework aligned with provincial requirements and ensures player protections.

Support Resources

betmgm encourages players experiencing gambling difficulties to access professional help from established organizations providing confidential support and counseling.

GAMCARE: A UK-based service offering free advice, support, and treatment for problem gambling via phone (+44 345 6000 133), email, and live chat at www.gamcare.org.uk.
Gamblers Anonymous (GA): An international fellowship providing peer support meetings and resources. Find groups and support through www.gamblersanonymous.org.
Ontario Problem Gambling Helpline: A Canadian provincial resource offering confidential counseling via phone at 1-888-230-3505 or text 686868, accessible 24/7.
Problem Gambling Helpline Canada: National bilingual support available at 1-888-765-8880.
European Services: Various EU member state services tailored for problem gambling, accessible through EPGN.

Each organization specializes in providing emotional support, practical advice, and referral to treatment tailored for individuals affected by gambling issues.

Help for Family

Family and friends play a vital role in supporting individuals facing gambling addiction. Effective communication and engagement can facilitate positive change.

Approaching the Person: Use empathetic, non-confrontational language to express concern without judgment or blame.
Encourage Support: Suggest accessing professional resources such as counseling, support groups, and helplines specifically designed for families.
Useful Resources: Forums and chat groups like GamCare Family Support and Gamblers Anonymous Family Groups provide valuable advice and community support.
Next Steps: Encourage seeking help from certified psychotherapists experienced in addiction, accompany the individual to appointments if possible, and maintain open communication channels.

Operator's Commitment

betmgm actively implements internal controls and monitoring to identify and mitigate gambling risks, ensuring regulatory compliance and player wellbeing.

Behavior Analysis: Continuous monitoring of betting patterns, session duration, deposit frequency, and other behavioral indicators to detect potential problem gambling signs.
Warning Messages: Automated prompts are issued when players exceed predefined thresholds for deposits, losses, or time spent to promote self-awareness and encourage responsible behavior.
Support Initiation: If risk patterns persist or escalate, betmgm's responsible gaming team may proactively contact the player via email or phone to offer assistance, discuss concerns, and review available support and limit tools.
Privacy Protection: Such interventions are conducted confidentially, respecting player privacy and data protection regulations in accordance with Canadian and Ontario-specific laws.

Regional Compliance Note: These measures align with guidelines outlined by the Alcohol and Gaming Commission of Ontario (AGCO) and Canadian provincial regulatory standards valid through 2025.

Updates

betmgm ensures transparent communication regarding changes to the responsible gaming policies and practices, maintaining player awareness.

Notification Methods: Players will be informed of updates through direct emails sent to their registered accounts and prominently placed banners on the bet-mgm.games website.
Update Frequency: Updates are reviewed periodically to align with evolving regulatory requirements and industry best practices.
Last Revision Date: This Responsible Gaming page was last updated on June 1, 2025.

Contact & Feedback

For inquiries, support requests, or to discuss responsible gaming concerns, players are encouraged to reach out to betmgm's dedicated Responsible Gaming Department using the following contact channels:

Email: not [email protected]
Phone: Not specified - please consult the bet-mgm.games support page for regional contact details
Feedback Form: Accessible within your personal account under 'Responsible Gaming' to submit self-control requests, limit adjustments, or get personalized assistance securely.

betmgm prioritizes timely and confidential responses to all communications related to responsible gaming and player wellbeing.